Shipping, Refund and Returns Policy

Orders within India are sent using the below courier / express cargo methods.

Orders received by 12pm will, where possible, be dispatched same day or next working day. Usually it takes 48 hours for the goods to get dispatched from the stores.

Delivery typically takes 4 – 5 days in major metros but is not guaranteed, tracking number will be provided for this method. No insurance unless stated by the buyer and if the goods should go missing in the courier Flight Mode is not liable for the loss.

Customer’s choosing surface courier please note that Flight Mode nor the courier takes up responsibility of damage to the goods. We recommend that you insure the goods by paying 5% of the value of the goods to cover any damages

NOTE: DUE TO UNFORESEEN CIRCUMSTANCES FEW COURIER COMPANIES REFUSE TO CARRY LIPO BATTERIES IN AIR TRANSPORT DUE TO CERTAIN REGULATIONS. IN THESE SITUATION/S WE WILL SHIP THE LIPO BATTERIES WITH THE COURIER COMPANY (BY AIR OR BY ROAD) THAT AGREES TO DELIVERY THESE TO YOUR ADDRESS. THIS CHANGE OF COURIER SERVICE PROVIDER MIGHT OCCUR WITHOUT NOTICE.

RETURNS PROCEDURE

In order to return the goods to us you must firstly notify Customer Services on +91(9008000285) or info@flightmode.co.in with your intent. A Customer Return Authorization (CRN) number will be handed over, please place this number on the SHIPPING package in good visible size. Without a CRN number, your package has a high probability of being mis-handled, lost or delayed, and Flight Mode will take no responsibility for any return that does not have an approved CRN number. Please contact our Customer Services staff on +91(9008000285) or info@flightmode.co.in for proper CRN information, as we are happy to help you.

MODE OF RETURN/S

All returned items must be in original packaging. Flight Mode will not be liable for any damage to items that are not adequately packaged and damaged in transit.

RETURNS

In the unlikely event of goods requiring to be returned we have established a returns procedure which has been designed to cause you minimum inconvenience.

SUSPECTED FAULTY ITEM

Speak to an experienced member of staff on +91(9008000285) or info@flightmode.co.in. Items which are faulty must be sent back within 3 days of receipt of the goods to Flight Mode with a valid tracking number for both online and walk-in customers. If not sent within 3 days of receiving the goods Flight Mode will not be liable to any returns or exchange or refund of the product/s.

If the item is diagnosed faulty by our technicians, we will do our best to provide a replacement within 3-5 working days provided the item/s is/are stock. If not in stock full refund of the product (without shipping cost) is at choice or purchase of other item/s is/are also available. Please ask for a working video incase of an electronic item is purchased online, without which the proof of good working condition goods are void and null/ do not qualify for return/exchange/warrantee/guarantee. If and only any there is a manufacturing defect identified before use shall any return/exchange/warrantee/guarantee can be a possibility.

ITEM MISSING OR INCORRECT ITEM SENT

Should you receive goods that do not correspond with the description of the ordered goods then you should contact Customer Services on +91(9008000285) or info@flightmode.co.in within 3 working days of receiving the order.

SIGNING FOR GOODS

All items must be checked on delivery before signing for the item. If the item looks damaged, please refuse the delivery and contact our Customer Services department on +91(9008000285) or info@flightmode.co.in. If package/s are signed as accepted then Flight Mode will not he held liable to any damage of the goods of package thereof.

DAMAGED ITEM

For mail order goods only. In the event that you receive a damaged item, speak to Customer Services on +91(9008000285) or info@flightmode.co.in within 72 hours of receiving the order. The damaged product needs to be sent back to Flight Mode at your cost with a tracking number. A replacement will not be sent until the damaged item has been returned and inspected by our technical team.

UNWANTED OR INCOMPATIBLE GOODS

If you purchased the goods online and are a consumer (a private person buying for their personal use ONLY) then you may cancel your purchase at any time within 3 days of receipt by informing Flight Mode in writing (email, fax or letter) and we will give you store credit for the value of the price paid for the product/s excluding shipping and credit card merchant charges of 5% plus the bank transfer charges, cash will NOT be refunded. It is a pre-condition to our acceptance of these unwanted goods that they are returned in an unused condition, complete and in a re-saleable condition and shipped back to us with a tracking number (at your own cost). Store credit will not be settled until the damaged item has been returned to us and inspected. If you have received an incorrect product, processing time is 7 working days and re-shipping will happen only after we receive the incorrect product in unused original packaging.

Refund for any type will take 10 to 14 working days and will be done vide a Bank transfer to the customer’s account only online.

All refund will be executed with the same mode of payment by which Flight Mode receives the payments. (if payment has been received by credit card the refund will be done back on the same credit card and not by cash)

WHEN RETURNING ITEMS

Please ensure that you enclose:

Your original order number and CRN number

Details of why you are returning the item

All packaging, manuals and cables.

You should return the goods at your own cost and risk. It is your responsibility to ensure that the items reach us safely and in a satisfactory condition. We recommend that you undertake insurance cover and that the goods should be sent via a reputable courier and has to accompany a valid tracking number. We cannot accept any liability for goods that are damaged in transit and would recommend that you ensure that the goods are sufficiently packaged to prevent this from happening.

Packages that have missing items, parts or otherwise will be returned to the customer and will not be eligible for any credit, refund or otherwise.

For any item requiring testing, please allow the above mentioned time to pass, as the testing process via our in house technicians will require the necessary time to problem solve your return. Our goal is to isolate whatever trouble your item(s) may be experiencing, and as soon as we have the available information to proceed, you will be updated regarding this.

For customers who want to add an item to the return, or upgrade to a larger, heavier item from the original return, excess shipping costs will be required to be paid for via the customer

CANCELLATION POLICY

• Order once placed CAN NOT be cancelled, clubbed, modified or refunded.
• This does not effect your Statutory Rights as a Consumer
• All disputes are subjected to Bangalore Jurisdiction Only
• By visiting flightmode.co.in you accept our Returns policy.